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Hong Kong · project delivery · systems coordination
Frankie SoIT Project ManagerSystems CoordinatorCreative StrategistFaith-Tech Educator
I connect people, systems, and ideas with empathy, clarity, and purpose.
Turning complex needs into executable workflows, products, and cross-team outcomes.
Open to project management, systems coordination, and cross-disciplinary opportunities
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Who is Frankie?
A human-first project manager and systems coordinator who builds a common language across technology, design, education, and community work.
What does she deliver?
Requirements discovery, scope and workflows, UI/UX prototypes, UAT, risk and resource coordination, deployment, training, and follow-up.
What makes her different?
She combines systems thinking, visual communication, cross-cultural teamwork, and sensitivity to community needs—turning complexity into decisions people can act on.
Frankie So is a Hong Kong-based project delivery and systems coordination professional with 8+ years of experience across enterprise systems, ERP, fintech, mobile applications, websites, AI workflows, digital education, and community projects. She translates user needs into scope, workflows, prototypes, testing, and delivery plans while coordinating developers, designers, vendors, operations teams, and stakeholders across Hong Kong and Mainland China.
Evidence over adjectives
Delivery record
8+
Years in digital delivery
60+
Projects and client companies
~54
Completed on deadline and budget
15→0
Routine branch-status messages
Professional history
From requirements to delivery
02/2025–Present
Community Technology and Programme Volunteer / Independent Development
Church, charities, and independent projects
Professional study, selected freelance work, AI teaching, media production, and community technology support.
- Completed Google AI, Google project management, and OpenAI teacher learning; produced 20+ course artefacts and a custom AI solution prototype.
- Delivered video, image, subtitling, and Chinese-English translation work for faith and charitable organisations.
- Delivered AI prompting and tools workshops in community and residential-care settings;
03/2021–01/2025
Project Consultant / Project Manager
Msystem.com.hk Limited / MCastle Holdings Limited
Led or coordinated 60+ Technology Voucher Programme and digital projects for approximately 60 client companies.
- Around 80% were ERP-related and typically valued at HK$200,000–HK$600,000.
- Coordinated three local developers, four Mainland China engineering teams, and local UX/UI designers.
- Prepared 10+ early-stage business plans and investor proposals; two confirmed cases progressed from first-round funding to paid development.
04/2021–09/2021
Research Assistant / Teaching Assistant
School of Creative Media, City University of Hong Kong
Co-designed new-media project-management modules and mentored final-year students applying academic theory to interactive and livestream work.
- Topics included OBS, Webex, Zoom, Teams, YouTube Studio, Steamdeck, Live2D, and digital exhibitions.
- Coordinated a public multimedia exhibition, proposal templates, and industry connections.
06/2017–02/2021
Project Assistant
Money Matching Limited / Msystem.com.hk Limited
Led planning, development, and implementation for an HKSTP-incubated fintech mobile app and credit-card/loan comparison platform.
- Managed developers, designers, and analysts; assigned responsibilities, set milestones, and provided technical and strategic direction.
- Handled UML, class diagrams, UI mock-ups, technical evaluation, user testing, and stakeholder communication.
09/2012–08/2014 · 01/2015–05/2017
Freelancer: Web, Media, and Digital Content
Independent and project-based work
Delivered independent web, photography, video, and social-media projects, personally handling client communication, content planning, production, and delivery.
- Designed and updated websites, including layouts, images, content organisation, and basic publishing.
- Handled event photography, filming, editing, post-production, and photo retouching.
- Produced social-media content and promotional materials to support a consistent digital presence.
- Balanced client requirements, production workflows, revisions, limited budgets, and deadlines.
02/2015–04/2015
Activity Assistant (Part-time)
DAB
Supported community activities and daily administration, handling detailed operational work and public enquiries in a short-term assignment.
- Assisted with activity organisation, venue preparation, and materials.
- Managed document lists, printing, and basic records.
- Handled telephone enquiries and routed public needs to the appropriate colleagues.
07/2014–01/2015
Executive Officer
Civil Force
Supported resource, systems, and administrative management across the secretariat and district office, working with colleagues and community stakeholders from varied backgrounds.
- Coordinated cross-department documents, resources, and daily operations.
- Adjusted priorities and communication approaches for different departmental needs.
- Developed stakeholder communication and problem-solving experience in a public-service environment.
07/2012–08/2012
Project Executive
Inspirr Creation Production House
Supported the development and execution of production projects, helping monitor workflows, scope changes, risks, and issues.
- Followed project development and production workflows to keep work progressing to plan.
- Helped document scope changes, risks, issues, and action items.
- Connected execution needs with project goals in a creative-production environment.
Capability map
Connecting people, systems, and ideas
FrankieConnector
Project control and delivery
Requirements, scope, milestones, resources, risk, WBS, UAT, deployment, PDCA, and OKR.
Systems coordination
ERP, workflows, UML, class diagrams, UI/UX prototypes, integration, testing, and training.
Stakeholder and cross-team delivery
Clients, vendors, investors, developers, designers, operations, and teams across Hong Kong and Mainland China.
AI workflows and teaching
ChatGPT, Google AI, research, planning, writing, content, data analysis, knowledge bases, and workshops.
Web and product prototyping
HTML, CSS, WordPress, Wix, SSL, UX wireframes, and app prototyping.
Visual, video, and live media
Illustrator, Photoshop, InDesign, Premiere Pro, CapCut, OBS, Live2D, and livestream platforms.
Academic background
Education
Master of Arts in Communication
Hong Kong Baptist University
Media, marketing, advertising management, and consumer insightsBachelor of Science in Creative Media(Organized by Creative Media and Computer Science)
City University of Hong Kong
Interaction, software, installation, and moving-image artHigher Diploma in Computer Games and Animation(Dept. of Information and Communications Technology)
Hong Kong Institute of Vocational Education
Design, animation, visual effects, and storytellingAlways current
Learning and credentials
This section is generated from one content file, so new courses and certificates can be added in one place.
Google AI Professional Certificate
Google / Coursera
AI fundamentals, research and insights, writing and communication, content creation, data analysis, and app building.
ChatGPT Foundations for Teachers
OpenAI / Coursera
Foundational teacher use, with a 93.75% assessment result.
Foundations of Project Management
Google / Coursera
Updated knowledge of project lifecycles, stakeholders, methods, and team collaboration.
Global Queer Theologies
Institute Sophia
A 135-hour, three-credit cross-cultural theology course.
PREPARE/ENRICH Certified Facilitator
Prepare/Enrich
Premarital and marriage relationship assessment and facilitation training.
PMP Preparation Course
Informatics Education
42 hours of project management training.
Public and community work
Public work and community leadership
Since 2023, Frankie has contributed to church leadership, speaking, event coordination, design, IT support, teaching, reading groups, and hotline volunteering at Blessed Ministry Community Church, and has planned or supported IDAHO, PinkDot, and PrideLab activities.
Learning about private protection, private belief processes, motivation, personality tendencies, stress patterns, etc., from volunteering all supports me in fully managing multidimensional and complex resource tensions.
Selected cases
For other cases, such as mobile applications, price websites, Bitcoin projects, etc.
Each case explains the problem, role, and verifiable outcome. Sensitive evidence is shared only with appropriate authorisation.
01
Enterprise systems · delivery
60+ Digital and ERP Project Portfolio
Led or coordinated Technology Voucher Programme and digital projects for approximately 60 client companies, with around 80% involving ERP.
- Challenge
- Coordinate multiple industries, vendors, scopes, budgets, and engineering teams across Hong Kong and Mainland China.
- My role
- Discovery, workflow observation, scope, resources, front-/back-end integration, UAT, deployment, and stakeholder communication.
- Outcome
- Approximately 54 projects were formally completed, all within contractual deadlines and original budgets.
02
Process redesign · integration
Four-branch Money-changing System
Integrated online exchange rates, branch cash flow, and currency inventory so operational status moved from manual messaging into the system.
- Challenge
- Branches relied on repeated WhatsApp status messages, leaving information fragmented and difficult to track.
- My role
- Analysed existing workflows, consolidated branch requirements, and coordinated system integration and testing.
- Outcome
- Reduced routine branch-status messages from about 15 per day to zero.
03
Invention · research · collaboration
360-degree Smart Home Projector
Published as U.S. Patent Application Publication US 2020/0218140 A1 and supported by the Innovation and Technology Commission Patent Application Grant.
- Challenge
- Turn a creative-media concept into a technical solution that could be described, tested, compared, and protected.
- My role
- Applicant and inventor; concept development, testing, analysis, comparison, research, and specialist technical coordination.
- Outcome
- Filed in 2019 and published as a U.S. patent application in July 2020.
04
AI · education · community
Faith-Tech and Inclusive Education
Exploring the intersection of generative AI, interdisciplinary theology, visual communication, and community care through accessible learning experiences.
- Challenge
- Create accurate, respectful, plural, and sustainable education in resource-constrained and sensitive contexts.
- My role
- Concept, research, prompt design, content architecture, event coordination, visual design, and IT support.
- Outcome
- Produced an AI solution prototype, course artefacts, and community workshops while keeping sensitive service content private.
Next step
Let’s make complex projects clear
Open to recruitment and collaboration across project management, systems coordination, AI education, NGOs, churches, and community initiatives.